FAQs
Shipping
Orders are typically processed at or before 8:00 PM EST Sunday through Thursday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.
Will my products be shipped separately or together?
All the products in your order will ship together. Please note: if one of your items is out of stock temporarily, it will hold up your entire order until it becomes available. We do not provide split-shipping because it is less environmentally-friendly, and because it increases the chances of a lost or delayed shipment.
How old do I have to be to order from Autumn Zen?
You must be at least 18 years of age to order from Dame Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.
Will my order be shipped discreetly?
Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the return address listed as "Fulfillment Centers/DCL Logistics." It’ll be our little secret. ;)
NOTE: International shipments may include a customs declaration.
Do you ship internationally?
Currently we can accept only orders shipping to the US and Canada.
Canadian shipments are through Passport Shipping and will be shipped duties paid. These duties are charged upfront so that there are no surprises at the time of delivery. All international orders ship from our fulfillment center located in the United States. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.
How do I track my order?
You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.
What if my package is lost or stolen?
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.
How does free shipping work?
Returns & Exchanges
What's your return policy?
Purchases made directly from Dame Products via dameproducts.com may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at support@autumnzen.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.
How do I start my return?
Please contact our customer service team at support@autumnzen.com to inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
What if I bought my product from another website, retailer, or store?
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.